Credivo CRM

Refund & Cancellation Policy

Last updated: 4 October 2026

1. Cancelling a plan

• Monthly plans: you can cancel at any time by telling us on WhatsApp. Cancellation takes effect at the end of the current billing month, and you can keep using the Service until then. We do not refund the remaining days of a month already paid for.
• Yearly plans: if you cancel within 7 days of your first yearly payment, we refund the full subscription amount (setup fee excluded). After 7 days, yearly plans are not refundable, but you can use the Service until the end of the paid year.
• Renewals: to avoid the next charge, cancel before your renewal date.

2. Setup and training fee

The one-time setup and training fee covers work done for you (installation, branding, data import, WhatsApp connection and training). It is refundable in full only if you cancel before setup work begins. Once setup has started it is not refundable.

3. Payments made by mistake

Duplicate payments, payments charged after a confirmed cancellation, and amounts charged in error are refunded in full.

4. Service problems

If the Service is unavailable for a continuous period of more than 72 hours because of a fault on our side (not because of third parties such as Meta, your internet or your office computer), we will extend your subscription by the lost days or credit the proportional amount to your next bill, at your choice.

5. Charges we do not control

Charges billed by Meta for WhatsApp conversations or template messages, charges by your telecom operator for calls, and fees of third-party services are not paid to us and cannot be refunded by us.

6. How refunds are made

Approved refunds are processed within 7 to 10 working days to the original payment method (bank account, UPI or card). The time for the amount to show in your account depends on your bank.

7. Your data after cancellation

After your plan ends you can download your full data for 30 days, as described in our Terms of Service. After that it is deleted from our servers.

8. How to request

Send your business name, registered mobile number and the payment details on WhatsApp to the number below. We confirm receipt within 2 working days.

Contact

Questions, requests or complaints about this document can be sent to us here. We reply within 2 working days and resolve grievances within 30 days.

• [COMPANY KA NAAM]
• Address: [POORA ADDRESS]
• Email: [EMAIL]
• WhatsApp / Phone: +91 70886 28862

Also read: Terms of Service · Privacy Policy